Refund policy

Return & Refund Policy

Effective Date: August 15, 2026

At SnuzzlePet, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with its original packaging, if applicable.
You must provide your order number and proof of purchase.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.

2. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

Your order number
Photos or a short video showing the issue
Photos of the packaging, if applicable

After reviewing the issue, we may offer a replacement or refund.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Used pet products
Products damaged through misuse
Items without original packaging where packaging is required
Clearance or final-sale products, if specifically stated at the time of purchase

4. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

5. Return Shipping

If the return is due to receiving a defective, damaged, or incorrect product, SnuzzlePet will cover reasonable return shipping costs where applicable.

For returns due to a change of mind or incorrect purchase, return shipping costs may be the customer's responsibility.