Shipping policy
For SnuzzlePet targeting customers in the USA, I’d make the policy specifically US-focused and align it with CJdropshipping. CJ says normal order processing is generally 3–5 business days, and its current dispute policy treats USA orders as delayed after 45 days from departure from the CJ warehouse in qualifying cases. (CJdropshipping)
USA Shipping Policy
Effective Date: August 15, 2026
At SnuzzlePet, we are committed to providing a smooth and reliable shopping experience for pet parents across the United States. We work with trusted fulfillment and shipping partners, including CJdropshipping, to process and deliver your orders.
1. Order Processing
Orders are generally processed within 3–5 business days after your payment has been successfully received.
Processing may take longer during holidays, promotional periods, high-volume sales, inventory shortages, or other circumstances affecting fulfillment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. USA Delivery Time
For orders shipped to the United States, estimated delivery times may vary depending on the product, fulfillment warehouse, shipping method, and destination.
Estimated delivery time: 7–20 business days after dispatch.
Please note that delivery times are estimates and are not guaranteed. Actual delivery may take longer because of carrier delays, weather, holidays, customs, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated based on the product, destination, shipping method, and current carrier rates.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
SnuzzlePet may also offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has been dispatched, we will send tracking information to the email address provided during checkout.
Tracking information may take 24–72 hours to become active after shipment.
If your tracking information has not updated immediately, please allow some time for the carrier's first scan.
5. Multiple Shipments
If you order multiple products, your items may arrive in separate packages.
This may happen when products are fulfilled from different warehouses or suppliers. Each package may have its own tracking number and delivery date.
6. Shipping Delays
SnuzzlePet works with our fulfillment and shipping partners to deliver orders as quickly as possible. However, delays can occur.
We are not responsible for delays caused by:
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USPS, UPS, FedEx, or other carriers
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Severe weather
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Holidays
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Incorrect or incomplete addresses
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High shipping volumes
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Transportation disruptions
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Customs or regulatory issues
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Supplier or fulfillment delays
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Other circumstances beyond our reasonable control
We will do our best to assist you if your order experiences an unexpected delay.
7. Lost or Undelivered Packages
If your tracking information shows that your package is delivered, but you cannot find it, please first check with household members, neighbors, and your local carrier.
If you still cannot locate your package, contact us at:
Please provide your order number and tracking information so we can investigate the issue.
For qualifying lost or significantly delayed shipments, we may work with our fulfillment partner to determine whether a replacement or refund is available.
8. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If you entered an incorrect address, contact us as soon as possible at:
We will try to make corrections before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been dispatched.
SnuzzlePet is not responsible for packages delivered to an incorrect address provided by the customer.
9. Damaged Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.
Email us at:
Please include:
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Your order number
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Photos of the package
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Clear photos or video of the damaged or incorrect product
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A short description of the problem
We may request additional information to process your claim with our fulfillment partner.
10. Returns
If you need to return an eligible product, please contact us before sending anything back.
Do not send products to a CJdropshipping warehouse or any other address unless SnuzzlePet provides you with specific return instructions.
Return eligibility is subject to our Return & Refund Policy.
11. Delivery Issues & CJdropshipping
SnuzzlePet uses third-party fulfillment and shipping services, including CJdropshipping. Shipping times, available shipping methods, tracking, and delivery options may vary by product and destination.
CJdropshipping's policies may also affect how delayed, lost, damaged, or incorrect orders are handled. (CJdropshipping)
12. Contact Us
If you have any questions about your shipment or order, please contact:
SnuzzlePet Customer Support
📧 hello@snuzzlepet.com
We are happy to help you with your order.
SnuzzlePet
Happy Pets. Happy Homes.